FAQ

Find answers to our most frequently asked questions.

Find answers to our most frequently asked questions.

Shipping & returns

How long does shipping take?

For Urban K Cosmetics, shipping times typically depend on the method you choose:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days
  • International Shipping: 7–21 business days (varies by country)

Orders are usually processed within 1–2 business days before shipping. During busy periods, processing may take up to 3–5 business days.

Where do you ship to?

Urban K Cosmetics offers worldwide shipping! 🌎

  • Free Standard Shipping is available on orders over $60 to the United States and Puerto Rico.
  • Shipping times vary by location:
    US & Puerto Rico: 3–7 business days (standard)
    International: 7–21 business days, depending on the destination

    All orders are processed within 1–2 business days before shipping.

Can you tell me more about your shipping process?

Order Processing: Once you place your order, our team carefully prepares and packs your items. This usually takes 1–2 business days. During busy seasons, processing may take up to 3–5 business days.

Shipping & Carrier: After processing, your order is shipped via a trusted carrier. You’ll receive a tracking number by email so you can follow your package every step of the way.


Delivery Times:
US & Puerto Rico (Standard): 3–7 business days
US & Puerto Rico (Expedited): 1–3 business days
International: 7–21 business days (varies by country)

Order Updates: You’ll get email notifications when your order is processed, shipped, and out for delivery.
Issues or Delays: If there’s a problem with your order—like a delay or lost package—contact us at urbanknotspr@gmail.com, and we’ll help you resolve it quickly.

How can I track my order?

We will send you a tracking number to your email once your package has been shipped.

Do you accept ATH movil payments?

Yes! Urban K Cosmetics accepts ATH Móvil as a payment method. ✅

For more details about using ATH Móvil, you can visit https://www.urbankcosmetics.com/pages/how-to-pay-with-ath-movil

Totally in love with these lip tints! 💄 Long-lasting, super pigmented, and my lips have never looked better. Can’t live without them!”

- Alanis N.